Privacy Policy

Last updated: 26/03/2025

StudyVisor Limited ("us", "we", or "our") operates the StudyVisor website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service in line with Article 6 of both UK and EU GDPR regulations. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Service: Service is the StudyVisor website and mobile application operated by StudyVisor.

Personal Data: Personal Data refers to data about an individual who can be identified from that data (such as name, email address).

Usage Data: Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Cookies: Cookies are small files stored on your device (computer or mobile device).

Data Controller: The Data Controller is the legal person who determines the purposes and means of processing personal data. We act as a Data Controller of your Personal Data.

Information Collection and Use

We collect several types of information to provide and improve our Service to you.

Types of Data Collected

1. Personal Data

We may collect personal information that can be used to contact or identify you, such as:

  • Email address
  • First and last name
  • Profile picture (if applicable)
  • Cookies and Usage Data

2. Usage Data

We may collect information about how the Service is accessed and used. This Usage Data may include information like your device's IP address, browser type, browser version, pages visited, and other diagnostic data

3. Tracking Cookies Data

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. You can set your browser to refuse cookies, but this may limit the functionality of certain parts of our Service. We have implemented a cookie consent banner/pop-up that allows you to give or withdraw consent to different types of cookies (e.g., necessary, analytics, marketing). You may withdraw your consent at any time by managing your profile setting, your account settings, or by contacting us. This is in line with the ePrivacy Directive.

Use of Data

StudyVisor uses the collected data for various purposes, including to:

  • Provide and maintain the Service
  • Notify you about changes to our Service
  • Allow you to participate in interactive features when you choose to do so
  • Provide customer support
  • Monitor the usage of the Service
  • Perform analysis and improve the Service
  • Ensure the security and proper functioning of the Service

This is in line with Article 6 of both UK and EU GDPR Regulations.

Lawful Basis for Processing

We process your personal data in accordance with Article 6 of the UK and EU General Data Protection Regulation (GDPR). Depending on the specific purpose for which we collect and use your personal data, the lawful basis for processing may be one of the following:
  1. Consent: We may process your personal data when you have given clear and explicit consent for us to do so. This applies to activities such as receiving marketing communications or the use of certain cookies. You have the right to withdraw your consent at any time.
  2. Contractual Necessity: We process your personal data when it is necessary to fulfil a contract with you, such as providing access to our services, responding to customer support inquiries, or facilitating transactions on our platform.
  3. Legitimate Interests: We may process your data based on our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes purposes such as improving our services, conducting analytics, and preventing fraud.
  4. Legal Obligation: In certain cases, we are required to process your personal data to comply with legal obligations, such as maintaining business records or responding to lawful requests from regulatory authorities.
  5. Vital Interests: In rare cases, we may process personal data to protect the vital interests of you or another individual, such as in emergency situations where immediate action is needed.

If you have any questions about the lawful basis for processing your personal data, please contact us at privacy@studyvisor.com

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period and criteria for determining how long data will be kept is based on whether you are actively using the service and whether you have requested for your data and user profile to be deleted or removed.

Transfer of Data

Your information, including Personal Data, may be transferred and maintained on computers located outside of your jurisdiction where data protection laws may differ. By providing us with your information, you consent to this transfer. We use SCCs and other mechanisms to ensure lawful transfers of personal data outside the UK/EEA.

Disclosure of Data

We may disclose your Personal Data:

  • To comply with a legal obligation
  • To protect and defend our rights or property
  • To prevent wrongdoing related to the Service
  • In the event of a business transaction like a merger or acquisition

Security of Data

We are committed to ensuring the security of your data, though no method of transmission over the internet is 100% secure. We take commercially reasonable steps to protect your personal data, but we cannot guarantee its absolute security. These security measures include encryption, regular security audits and data access controls.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including the right to:

  • Access, update, or delete your information
  • Correct inaccurate or incomplete data
  • Object to our processing of your data
  • Request restriction or portability of your data
  • Withdraw consent at any time

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@studyvisor.com